A Chinese buffet restaurant, Kylin Buffet, in South Shields has upset customers for charging a £20 wastage fee if they leave food on their plates.
The managers at the restaurant have put up a sign noticing customers of a penalty charge if they do not eat up the food that they have picked.
One mother has be outraged by the policy who was told that when her and her son and niece left a prawn toast, spring toll and two onion rings on their plate she had to pay the £20 fee.
Beverley Clark has accused the restaurant of poor customer service but the manager has stood by the wastage policy.
Clark said, “After we had our starters, we went up for our main course. But a member of staff came over and asked if we weren’t going to eat the food on our plates, and said we would have to pay an extra £20 to cover food wastage costs.
“I was furious and said we were already paying £18 for three meals, but the staff kept checking if we had eaten the food.
“In the end I wrapped it up in a serviette, and put it into my bag when they weren’t looking, so it looked like we had eaten it.”
She complained after the meal and was given £3 off her bill. Clark said, “We squared the bill and left before having our main course. In the end I didn’t have to pay the extra charge, but it felt as though they were trying to rip me off.
“This was very poor customer service and I wanted to make the public aware.”
Because her son was over 145cm tall, she claims she also had to pay an adult price of £6.95 for him to eat there.
The manager of the restaurant, Sam Fung, said, “I accept that my staff should not have spoken to the family about the food on their plates more than once.
“However, they left a lot of food from the buffet on their plates and we have to charge for wastage of food. We stand by our policies.”
At QuoteSearcher we recently went to an all you can eat buffet style Chinese restaurant that also had a notice about food wastage and a £5 fine if we left food on our plates. Even though the fine is not as big as Kylin Buffet, we understood and agreed with the policy and made sure we ordered what we could manage.
In a way, messages and notices like these will encourage customers to not waste food. It will help with the UK’s increased wastage problem which is costing us billions of pounds and could also help with the restaurant’s finances as they have to pay for supplies, food, commercial restaurant insurance and staff. It could also help our waist line!