How to Retain & Help Customers Post-Lockdown
With lockdown rules beginning to ease, the UK’s businesses are looking towards a ‘new normal’ regarding many aspects of operation. Regardless of industry, any company that has had to make significant changes during the lockdown period will be looking at ways to get back to business, albeit with reduced costs and changes to operational style.
Insurance brokers are likely to be one of the first ports of call for business owners. They might be looking to change policies, reduce premium costs, or even amend their policy altogether after witnessing the effects of under-insurance during the lockdown.
Now, brokers are in the prime position to be a knowledge and resource hub for companies who want to avoid sifting through endless news items looking for the stories that are relevant to them. With so much being said, brokers could be the ones to help streamline the conversation, thereby providing much needed help to confused customers.
In this guide, we are going to focus on a few key areas that could help improve retention and provide vital help for your customers.