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Archive for the ‘Restaurant Reviews’ Category

A Woman Contacted by Police after False Restaurant Reviews

Friday, February 17th, 2012

TripAdvisor is feared by many business owners. However, a woman has made a public apology in the Times newspaper’s announcement page to the Good Life, a vegetarian restaurant in Shrewsbury, after admitting to writing and posting fake online reviews on TripAdvisor and other websites.

The apology came after the police contacted Helen Griffiths, who had tracked her IP address down to her work place in Warrington. Griffiths was issued with a caution after it was discovered that she made false complaints that there was hair in her food and the staff were cold and not attentive.

She made the comments and reviews because of a personal grudge, after a legal dispute with the restaurant’s owner, Joanna Langfield, a previous partner of Griffiths’ husband.

Griffiths, who is a marketing manager from Salford, admitted in the Time’s announcement page, “misrepresenting the quality of the food and service of the restaurant which, from other reviews and nominations, does indicate an exemplary track record.”

Langfield, claimed that profits at the Good Life fell by 25% because of the negative reviews, which is a significant amount with the economic downturn and the cost of supplies, staff and other expenses like restaurant insurance is high. Langfield said to The Times, “It started off quite extreme. Someone posted a review calling me ‘arrogant’ and making other nasty references. TripAdvisor actually took one down.

“One of her last reviews was on a local site, and the chap who ran that was really helpful. The IP (internet protocol) was linked by police to Warrington, which is where Ms Griffiths worked.”

The bad reviews have now been taken off the websites, including the ones on TripAdvisor, however Langfield said she had difficulty to get some of the reviews removed. TripAdvisor said in a statement,

“We’re obviously appalled to hear about this incident last year and urge any business who feels they may be a victim of bullying to contact us immediately. We have a zero tolerance approach to this and will investigate every issues fully.

“Since this issue we have made significant steps forward in how businesses can contact us. Previously they haven’t always been able to pick up the phone and speak directly to someone on our team. We agreed we could do better, so we have now expanded our customer care team and in November 2011 set up a dedicated toll-free UK phone line with a UK-based customer service team so that businesses can reach us quickly and easily. This is a major update to TripAdvisor’s customer support program following the appointment our Director of Customer Care in March of last year (2011) and part of a broader effort to make our service more responsive.”

Buddies – A Slice of America

Wednesday, November 16th, 2011

Today we bring you another one of our restaurant reviews as we took time last weekend to eat out in a traditional American Diner – Buddies in Northampton.

Buddies has a fantastic reputation for being a fun, lively and upbeat hamburger joint. And it did not disappoint! Far from it in fact.

Upon entering, my colleague and I were greeted with a warm, smiley face before then being shown to our seats. At this point I must mention that it is advisable to book on a Friday or Saturday as it does get very busy! And upon being handed the menu it is easy to see why it gets so busy; there are over 50 juicy, succulent burgers to choose from. Making your mind up about what to eat really does take some time.

Buddies also offer a whole range of other food if burgers aren’t your thing. For example, BBQ ribs, pasta, steak, fried chicken and sandwiches amongst many others. There are hundreds of meal choices on the menu, so we decided to get stuck in; and yep, we went straight for a Buddies burger.

I went for a “Sloppy Joe” which consists of cheese, bacon, and hot rib sauce, and might I add, it was fantastic! I honestly cannot remember a tastier burger. The rib sauce and melted cheese were drizzled delightfully between the bun, bacon and burger which made for a messy eat, but an indulgent one at that. It didn’t take long to demolish it, and then I set about mopping up the rib sauce that had managed to ooze onto my plate with my homemade chips. After seeing off the rest of my meal I then reclined in my shiny, red American sofa to reflect on what was an incredible meal!

Meanwhile, my colleague went for the “Charlie Brown”. This consisted of peanut butter and cheese. Personally, I’m not a fan of peanut butter, but my colleague informed me that her burger was “cooked to perfection”, in her own words, and that the peanut butter worked well with the melted cheese making it a delicious delight for the palate.

Accompanying our meals we had a traditional America milkshake each. Both of which, we believe, were made with fresh ice cream. They certainly tasted like they were at least!

After our huge burgers, we were, understandably defeated, and thus unable to order a dessert.

Along with the fantastic food, Buddies’ decor also captures the heart of America. There are figurines of famous American comic book heroes, such as Batman and Spiderman, along with The Simpsons memorabilia and quirky road signs splashed around the place. You can also find iconic pictures of famous faces dotted around the walls, which provide good fun whilst waiting for your meal as you can try to identify as many as possible.

All in all, Buddies provided some great fun along with an extremely satisfying, and tasty, wholesome meal. With rising restaurant insurance costs amidst an economic crisis, let’s hope Buddies can keep their cashflow positive, and to be honest, with the show they put on, along with the tremendous food, I doubt they will have any problems! I highly recommend this place, and I know I will be returning soon.

Gordon Ramsay Opens Bread Street Kitchen…Finally

Friday, September 30th, 2011

Gordon Ramsay’s latest restaurant, Bread Street Kitchen, opened to the public this week, after what has been almost a year’s delay.

The luxurious, swanky £5 million all day restaurant is located near St Paul’s Cathedral, deep in the heart of our capital city, and just a stone’s throw from Jamie Oliver’s popular eatery, Barbecoa.

Mr Ramsay made sure he was there to witness the opening of his latest venture as he flew in from South Africa. Upon the opening of his restaurant, Ramsay was quoted saying that he promises all his customers a sense of “real theatre.” He then went on to say: “I’m a huge fan of what they do in New York. There they do things big and brash and they do it brilliantly.”

The restaurant offers diners a range of meals from a special Bread Street “English” for breakfast, a quick stone bass carpaccio with avocado, horseradish, ginger, honey and wakame for a lunch time treat at the raw counter, which sounds intriguing, or diners can enjoy a king crab cocktail and Bread Street short rib burger in the evening with a relaxing bottle of wine from the reportedly extensive wine list.

The opening evening saw some 350 people eat at the stylish restaurant, but not all customers were overwhelmed due to an allegedly poor service. Reports of 40 minute waits between courses and, in one particular case, a walkout, somewhat marred what was, on the whole, a resounding success.

Two happy customers, despite the poor service were Dylan Murphy and girlfriend Susan Shields. Mr Murphy commented: “The food was absolutely amazing but the service was shocking. We had to order the wine five times before they brought it.” Whilst Ms Shields said: “It’s their first night and there are some teething problems, but that’s part of the fun. You don’t expect it to be perfect on day one.”

The customers who walked out were Beverly and Mark Rabone. Mrs Rabone has said: “We booked the table for 10pm and when it got to 10.40pm we decided not to bother. The staff were lovely and the place looks great, but I don’t think they’ve got their act together yet.”

Meanwhile, a spokeswoman for Gordon Ramsay stated: “As with all new openings it takes a week or so for the team to settle in but we’re in great shape and thrilled at the early reactions to the food and the room.”

So it seems that Gordon Ramsay’s latest restaurant adventure has, on the whole, pleased and impressed. With so many restaurants now open in London, one begins to wonder whether Mr Ramsay receives discounted rates on his commercial restaurant insurance. One thing is for sure however, Bread Street Kitchen will go from strength to strength, especially once they have ironed out their teething issues and fine tuned their service.

QuoteSearcher trip to the Rising Sun

Monday, September 26th, 2011

Last week, the QuoteSearcher team headed out for lunch to our local pub situated just around the corner from the office, the Rising Sun. We usually head there for a drink after work, but we saw that they have recently launched a new Autumn/Winter 2011 menu which we wanted to try.

The Rising Sun is a friendly pub, conveniently located adjacent to Bushy Park’s Hampton Hill Gate, so it’s nice to be able to have a pub lunch before then walking it off afterwards.

Once we got to the pub there were two friendly members of staff that welcomed us and told us to take a seat, and they would then take our orders.

The menu looked so good it was hard to make a decision about what to eat. After 5 or 10 minutes of choosing how greedy we could be, in the end we all went for the same dish! Surprisingly, the waitress was patient and didn’t get annoyed at us at all. We each went for a triple decker club sandwich, which consisted of griddled chicken breast and bacon with mayonnaise and salad, alongside steak cut chips (£5.95).

The sandwiches came out within about 20 minutes and we were surprised at how big it was, luckily we didn’t order a starter or we probably wouldn’t have been able to eat it all. The chicken was really tasty and the chips that came alongside the triple decker club sandwich were perfect – crispy on the outside but fluffy on the inside. It was definitely a satisfying lunch but it made the afternoon a bit of a struggle as we all had  very full bellies!

The Rising Sun not only serves great food, they also hold regular entertainment nights and events e.g. their charity quiz nights, karaoke and live music, which makes it a popular venue for the locals around Hampton Hill. We hope that the locals and people who work in the area and visit the pub (like us) will continue to support the business so they can continue hiring their friendly staff and pay other overheads, along with the rising cost of restaurant insurance.

We are looking forward to returning to the Rising Sun and trying some of the other food that the pub has to offer; the sharing dishes like the sausage platter or battered king prawns looked really good on the menu.

Let us know if you have enjoyed a pub lunch recently.

Team Trip to a Local Pub, The Crown

Wednesday, September 14th, 2011

Last week we decided to treat ourselves, again. This time we thought we would visit a small country pub deep in the heart of rural England. The Crown is situated in Old Basing, near Basingstoke. Okay, so it’s not exactly deep in the heart of rural England, but it was still out in the sticks when compared to the buzzing city life we are used to here in London.

It was lovely to go somewhere warm and with a hearty atmosphere. After all, to the people living in Old Basing, The Crown is, predominantly, their local. Despite posing as a local pub, The Crown has a reputation for outstanding pub grub, along with some exquisite cuisine you would expect to find in a top London restaurant.

The staff were very efficient, and upon arrival we were greeted by a friendly and attentive member of staff who showed us to our table. Again proving that this is no ordinary pub!

Upon being seated we were presented with the menu. The food all sounded fantastic and we collectively decided it was time to splash out in order to really get a taste of what The Crown had to offer. So, we ordered some marinated Greek olives for the table, whilst I ordered the hand dived Scallops as a starter, and the dry aged sirloin of English beef, which roughly translates as steak and chips, but posh steak and chips nonetheless.

Meanwhile, my colleague ordered Mussels as a starter and the fillet of Sea Bream as a main. The wine list was also exemplary, and again something you would not necessarily expect from a local pub, and so we couldn’t resist ordering a glass of wine each.

Once our order was taken, we were presented with some complimentary bread for the table, which was fittingly fantastic as it was served soft and warm so that the butter could melt over the top of it.

Our starters then arrived without much delay and we set about savouring the flavours. Might I add at this point that the Scallops were beautifully presented, and exceptionally tasty to boot, whilst the portion of Mussels was quite colossal for a starter. You really do get your money’s worth at The Crown! We were happy customers thus far.

With the starters loving devoured we moved on to our mains. The Sea Bream, I am reliably informed by my colleague, was just what she was hoping for; flavoursome and filling. In the meantime, my steak was cooked to perfection. It was just bloody enough, but not too bloody, whilst the flavours were something to relish. The chips were most certainly not your normal pub chips either. They were huge! And definitely home-made. They were slightly crispy on the outside but beautifully fluffy on the inside. The wine, also, did not disappoint!

With hard financial times still upon us it’s wonderful to visit a warm, hearty English pub that is able to cook and serve such fantastic food. Let’s hope the local community continues to support The Crown, whilst they continue to receive outside business from people such as ourselves, in order for them to maintain their overheads, and continue paying their commercial restaurant insurance.

The Crown was a true treat for the delicate palates of us here at QuoteSearcher, and we recommend that you also check it out if you are ever in the area. We personally, will not be able to keep away for too long!

QuoteSearcher’s Trip to The Glasshouse

Tuesday, August 23rd, 2011

Last week we decided to treat ourselves to a meal out at a top London restaurant in Kew, The Glasshouse.

Upon arrival you are greeted by a warm and friendly team who offer to take your coats before seating you. The service is very much first class, and frankly it has to be in order to remain in line with the quality of food on offer.

The menu is neatly presented and placed in your hand as and when you are comfortably seated. Whilst pondering which of the delicately delicious cuisines to choose from you are offered a selection of delightful, freshly baked, breads to eat while you read your menu. The wine list is also extensive, and being a French restaurant, there are some impeccable wines on the list that cater to a whole range of different budgets. I chose the ‘Lagar de Cervera’ whilst my colleague chose the ‘Pouilly Fumé’. Both were incredible, and I can safely say they were amongst the finest wines I had ever tasted.

Once we had chosen our particular dishes we did not have to wait long to receive our starters. I went for the paupiette of plaice, whilst my colleague chose the smoked eel. Both were absolutely exquisite! With fish you always worry that the smell and taste can become a little over powering, however, with these two starters they were just right and you could really taste the other flavours of the dish coming through.

Once our starters were out the way it was only a short wait until our main course was presented to us. Presentation it seems is a bit of a keyword at The Glasshouse as each dish was brought out beautifully arranged abed an immaculately clean, and shiny, plate. I had chosen the raw spicy beef, while my colleague went for the crisp pollock.

The main courses had big shoes to fill following one of the best starters I had ever eaten, and it must be said, the standard, at this point, just slightly dipped. The main course was still fantastic and well worth the money, however I just found myself wanting more of the starter instead.

With the first two dishes out the way, we found ourselves struggling to pick a dessert as we were so full up. However, with the first two dishes being resounding successes, we just had to sample the dessert menu! My colleague made a fantastic choice and went for the crème brûlée, which I then had to taste as it looked amazing, and it was! The caramelised top was beautifully sweet whilst the actual dessert was wonderfully creamy and actually very light and easy to eat.

I went for the strawberry and custard pie which was delightfully fresh and tasted like it had been made with real strawberries, which I am confident it was. After a slightly disappointing main course following such an impressive, and flavoursome starter, the desserts really did confirm The Glasshouse as one of the finest restaurants I had ever visited.

In a financially difficult time, when people are less inclined to dine out, and businesses are having to cut costs, we should hope The Glasshouse does not feel the need to close its doors to business, and instead continue paying its fine array of staff, along with its restaurant insurance and other overheads, in order for them to continue to produce beautifully exquisite food and top notch service. I couldn’t recommend this place enough, and I am confident you will also love the delicate flavours they have on offer. Little surprise really that it was awarded a Michelin Star.